Captain App

Experience effortless serving with The Serve Captain App. Say goodbye to manual processes and embrace streamlined, efficient service like never before.

A Captain App (or Order Taking App) is a mobile or tablet-based solution designed for restaurant staff (typically waitstaff or servers) to take orders directly from customers at the table. This app enables real-time order management, improves efficiency, and enhances the customer experience by eliminating the need for servers to manually write down orders or run back and forth to a POS terminal.

Key Features of a Captain App for Table Ordering:

• Order Taking: Waitstaff can take orders directly from the customer’s table using a tablet or smartphone. The app typically allows for selecting items from a digital menu, customizing orders (e.g., special requests or dietary restrictions), and adding modifiers (like side choices or add-ons).
• Real-Time Updates: Orders are sent to the kitchen or biller desk immediately, reducing the time between taking an order and its preparation. This helps improve kitchen efficiency and speeds up the entire service process.
• Table Management: The app can integrate with a restaurant's table management system, helping servers identify which tables are occupied, which have placed orders, and which have completed their meals or are ready for payment.
• Customization & Modifiers: Allows customers to customize their orders by adding or removing ingredients for making special requests (e.g., "no salt," "extra spicy"), which is sent directly to the kitchen with those instructions.
• Menu Management: The app pulls up the restaurant's latest digital menu. Menu items can be modified in real-time without needing to update printed menus. New dishes or specials can be added easily.
• Real-Time Order Tracking: The system can show the status of each order—whether it’s in preparation, ready for pickup, or already delivered—so servers are always in the loop without needing to check with the kitchen.
• Integrated Payment: Captain apps can integrate with the POS system for easy bill generation, allowing customers to pay directly from the app or via mobile payment solutions like Phone Pay, Google Pay, Paytm or credit/debit card swiping.

Best For: Full-service restaurants with high traffic or quick-service establishments looking for a fully integrated solution.