CRM

Manage Customers relationship with the help of G9 Smart Menu

you can significantly enhance customer engagement, loyalty, and personalized service. It enables restaurants to manage customer information, track preferences, and create targeted marketing campaigns while simultaneously processing transactions and managing billing.

CRM Features:

• Customer Profiles: Store detailed customer information, such as names, contact information, order history, preferences (e.g., favorite dishes, no of visit,last visit), and special dates (birthdays, anniversaries).
• Offer personalized experiences based on their history (e.g., suggesting their favorite dish, offering birthday discounts).
• Loyalty Programs: Implement loyalty programs where customers can earn points for each purchase, redeemable for discounts or free items. These can be tracked within the G9 Smart Menu CRM .
• Use the CRM to automate reward notifications, track points, and send personalized promotions.
• Customer Segmentation: Segment customers based on specific criteria like frequency of visits, total spend, or types of orders (e.g., dine-in vs. takeout).
• Tailor marketing messages and offers based on these segments to maximize engagement and sales.
• Marketing Automation: Automate follow-up emails, SMS, or push notifications to customers about promotions, new items on the menu, or special events.
• Target special occasions like birthdays or anniversaries with personalized offers.
• Customer Feedback and Surveys: Collect feedback directly from customers through surveys or follow-up emails after visits.
• Use this data to improve service and address issues proactively.